Refund policy

Return & Refund Policy

Because plants are living products, ROOTED does not accept traditional returns or exchanges.

I take great care to make sure every plant leaves ROOTED healthy and carefully packaged. Please understand that minor cosmetic damage, a dropped leaf, or temporary stress can happen during shipping and is a normal part of transporting live plants.

If your plant arrives damaged: Please contact ROOTED within 24 hours of delivery and include clear photos of the plant and packaging. Significant shipping damage will be reviewed individually, and I’ll work with you to make it right.

Cancellations: Orders may be cancelled for a full refund as long as they have not yet been shipped or prepared for local delivery/pickup.

The ROOTED Care Promise: My goal isn’t just to sell you a plant, it’s to help you grow it successfully. If you have questions or your plant begins struggling after you bring it home, reach out. I’m always happy to help troubleshoot care and get you headed in the right direction.

Due to differences in home environments and plant care, ROOTED cannot guarantee a plant after it has been delivered or picked up.