Shipping policy

Shipping Policy

Every plant from ROOTED is carefully prepared and packaged with the goal of getting it to you safely and beautifully.

Shipping
Orders are shipped within the United States for a flat rate of $12. Because I’m shipping live plants, I may adjust the ship date when necessary to avoid unnecessary weekend delays or extreme weather. If a significant delay is needed, I’ll contact you.

Once your order ships, tracking information will be provided. Please keep an eye on tracking so your plants can be brought inside as soon as possible after delivery.

Weather
Live plants are sensitive to extreme heat and cold. ROOTED takes care when choosing shipping dates, but weather conditions during transit or after delivery are outside of my control. If I believe conditions are unsafe for your plant, I may contact you about holding the shipment for a safer shipping window.

Local Pickup
Local pickup is available in Lamar, Colorado. You’ll receive a notification when your order is ready, along with information to coordinate pickup.

Local Delivery
Local delivery is available within eligible Lamar-area ZIP codes on qualifying orders. Available delivery options and any applicable fee will be shown at checkout. I’ll contact you to coordinate delivery once your order is ready.

Shipping Damage
Plants can experience minor cosmetic damage or temporary stress during shipping. If your plant arrives with significant damage, please contact ROOTED within 24 hours of delivery with clear photos of the plant and packaging so I can help.

Questions about an order? Please contact rootedbyken@gmail.com.